Returns & Exchanges

At Jump, we stand by the quality of our high-performance electronics and offer a 30-day window for returns or exchanges on all original purchases. If your gear doesn't meet your expectations, our streamlined process ensures you get back to your tech-driven lifestyle without delay.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and zip code to select the electronic items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it to the outside of your box, covering any previous shipping marks.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; once our technicians inspect the hardware, your refund or replacement will be processed within 5 business days.